Refund policy

🔄 RETURN & REFUND POLICY

All Sales Are Final
Due to the handmade and personal nature of our candles, all sales are final. We do not accept returns, exchanges, or cancellations.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 3 days of delivery at [your email address], and include:

• A clear description of the issue

• Photos of the product and packaging

If approved, we’ll issue a replacement or store credit.

Incorrect Addresses
Please double-check your shipping details before checking out. We are not responsible for packages sent to the wrong address due to customer error.

Questions or Concerns?

If you have any concerns about your order, reach out to us at jhollowaycreations@gmail.com or via the form on the contact page. We’re happy to help and want to make sure you have a great experience!